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Navigation Help
* Manage Profile This section allows you to change Domain
login and password information, create sub users as well as group
multiple domains into different profiles.
* Organization Contact This is information about the company
or entity which owns the domain name you are managing. Change company
information here. This field is shown at the top of WHOIS and is
also called the Registrant field.
NOTE: Nominet, the registry for *.uk domain names, does not allow
Registrants to modify the Organzition name in this section. Accordingly,
this section does not appear for *.uk names.
* Admin Contact This is the only person allowed to make
changes to the domain. Ensure this Email address is always kept
up-to-date.
* Billing Contact This is the contact responsible for billing
issues with regard to this domain's registration. All renewal information
will be sent to this address.
* Technical Contact This is the person who is normally responsible
for Web hosting, mail, and other DNS issues. However, unless they
are granted access by the Admin Contact, they have no authority
to make any changes. By default this is set to wham-e.com.
* Manage Name servers This is where you modify name server
info as well as create name servers hosts based on the domain.
Passwords FAQ
- Why do I have so many Usernames and Passwords?
Security on the Internet is Paramount. It is the policy of Wham-e.com
to provide individual accounts for different parts of its service.
This will stop all accounts being compromised if the details for
one account is made available to an undesirable third party, (whether
by intent or otherwise). Below is a table showing the individual
accounts and a description of their use.
Account Type
|
Account Description |
| Domain Profile |
Use this username and password pair to control access
to your domain names
See further 'Domain Profile' FAQ on this
page |
| POP e-mail |
Use this username and password pair to control access
to your emails
For help using Outlook, Outlook Express, Outlook 98 click
here
For help setting up an email account using Eudora click
here |
| FTP |
Use this username and password pair to control access
to your webspace |
| Online Servies |
Use this username and password pair to access to wham-e.com's
Online
services |
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Domain FAQ
- What is a domain name?
A domain name is essentially a signpost on the Internet. Every
website you've ever been to, and every email you've ever composed,
has used a domain name in its address. People register domain
names in order to 'stake a claim' to a particular name -- whether
for business or personal reasons. Once a domain name is registered
to a person or company, it is that person's to use exclusively
as long as they continue to pay the yearly renewal fee. Our domain
name is wham-e.com
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- Once I have a domain name, how can I make changes to it?
You can make changes to your domain name by using the management
interface at: http://manage.wham-e.com. Bear in mind you'll need your domain's
username and password to make the desired changes. The username
and password can be emailed to the admin contact from this interface.
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- How do I change ownership of my domain name? (ie. I want
to sell it or give it to someone else)
You can simply give your username and password to the new owner,
and allow them to change the contact information using the Manage
Domain interface. They should also change the domain's profile
to a new one with a unique username and password.
To change the contact information:
In the Manage Domain interface (http://manage.wham-e.com),
click on Organization link and update the information
To change the domain's profile:
Log into the Manage Domain interface at: http://manage.wham-e.com
Click on "Manage Profile" and then select "Change Ownership of
Domain". Fill out the username/password of the profile you want
to add this domain to, or create a new profile and provide a username
and password. If you are moving the domain to an existing profile,
click on "Move to existing profile" and type the name of a domain
that is already in the profile into the "Previously registered
domain" field. Click on "Change Owner" and the domain will be
in the new profile.
* It is important to remember that anyone with
the profile login information can change all info for all domains
in the profile, including ownership.
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- I forgot my login name and password.
Your login name and password (used to make modifications to your
domain name record) can be obtained from support (use the 'Contact Us'link).
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- Who does a registered name actually belong to?
Domain names are not truly owned -- they're leased out on a first-come,
first-served basis, and remain with the initial lessee until either
a) the lessee does not renew the name, or b) a business with a
trademark of the same name demonstrates a greater claim to the
name than the lessee can demonstrate. The question is better phrased
as 'who can control the domain name'.
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- How much control do domain owners have over their domain
once they've signed up through an OpenSRS Registration Service
Provider?
Domain owners, in general, have full control over their OpenSRS
registered domain names. This means that the domain owner has
the power to:
a) Change admin/technical and billing contacts for the domain.
b) Change ownership of the domain.
c) Change the nameservers that are authoritative for the domain.
d) Create sub-users and enable them to change some/all of the
options in a, b and c above.
e) Change the password that enables a, b, c, and d above.
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- What's the difference between .com, .net, .org domain names?
Originally, the three letter extensions after the dot (or Top
Level Domain/TLD) were meant to denote whether the domain name
was being used for business (.com) charity/non-profit (.org) or
for a technology based company (.net). However, with the explosion
of the Internet (and specifically, the world wide web) as a new
business medium, the lines were blurred, and companies and individuals
alike started cross-registering domains (ie. Me.com, me.net, me.org)
just to protect their interests. Now, .com, .net, and .org names
(the generic Top Level Domains) can be used for any purpose.
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- What's the difference between a ccTLD and a gTLD?
A gTLD is a generic Top Level Domain. These are top level domains
that are NOT affiliated with any country and can be registered
by anyone for a fee. Currently, these are .com, .net, and .org.
ccTLDs are Country Code Top Level Domains.These are the two character
top level domain names affiliated with various countries around
the world. Many ccTLDs are closed or restricted, requiring proof
of residency in the country in question. Others are not restricted,
and can be purchased much like gTLDs.
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Domain Name Renewal FAQ
1. How will I know when it's time to renew my domain name?
There are two ways to determine when your domain name is
up for renewal. The first is to perform a Whois Search and look
at the expiration date for your domain. The second is to wait
for wham-e.com to send notification to the administrative contact
of the need for the domain name to be renewed.
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2. Can I renew my domain name before the term is up?
Yes. You can renew your domain name at any time during its
term.
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3. How much does a domain name renewal cost?
The fee for renewal is UKP £15 per domain name per year.
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4. How will you notify me that my domain name needs to be renewed?
E-mail is the most popular method of contact for notifying
registrants that their domain name need to be renewed. As such,
it is VERY IMPORTANT that the contact
information listed in the whois database for your domain name
is correct.
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5. Is it possible to transfer my domain name registration from
another registrar to wham-e.com and renew it through you instead?
Yes. You will however need to initiate a registrar transfer
of your domain name in order to renew it through wham-e.com. By
transferring your domain name to wham-e.com you are automatically
renewing it for 1-year as well.
i.e. If your domain name currently has 45 days to expiration,
transferring it to wham-e.com will add 1 year to your current
expiration date and leave you with 1 year and 45 days to expiration.
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6. My domain name has just expired, is it still possible to
renew it?
Once a domain name expires, there is a 40-day "grace period"
within which a renewal is still possible. After the grace period
has run out however, you will not be able to renew your domain
name. The domain will be deleted and made available for the general
public to register. You may be able to register your domain name
again, provided another party does not register it before you.
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7. What happens if I don't renew my domain name?
If you do not renew it, your domain name will be deleted
from the main registry and will stop working. It will then be
deleted and will become available for any other interested party
to register.
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Manage Domain FAQ
- How do I change contact information on my Domain?
Each link on the main screen corresponds to a field in the WHOIS
output. Click on the link to the field you wish to update. You
will be presented with a page where you can edit the information
in each field.
Ensure the Admin Email address is kept up to date. This is the
only way to recover a lost login/password.
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- I lost the password to manage a domain!
Your login name and password (used to make modifications to your
domain name record) can be obtained from support (use the 'Contact Us'link).
If the Admin Contact Email address is invalid for any reason,
the only remaining option is to send us a fax on company letterhead
(if possible) signed by the Domain owner requesting the Email
address be changed.
Needless to say, this is a troublesome and drawn out process for
you as well as us. Please remember the critical
importance of the Admin Email address.
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- How do I change my Name Servers?
Click on Manage Name Servers, you will see your current name servers
listed. Always add the new nameserver first using "Adding New
Name Servers"
You only have to add the hostname. The IP is handled automatically.
Then, you can remove the old name server by clicking the remove
check box to the right and clicking "Save Configuration". Please
note this action does not delete the name server entry, it removes
it from this domain only.
This procedure assumes that the nameservers in question are
valid registered Internet nameservers. All DNS must be listed
on the root to be considered valid. Nameservers based on ccTLDs
(country-code Top Level Domains, like .ca for Canada) must be
manually added - contact support (use the 'Contact Us'link)
with the request. Keep in mind the Verisign Registry does not
record IP addresses for ccTLD nameservers, so don't be surprised
if the nameserver IP doesn't show up on the whois server output.
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- HELP! I've deleted all my name servers!
If you have deleted your name server settings, or wish to add
more, you can use the "- Adding New Name Servers -" section below
the list of DNS. Enter just the name of the DNS, not the IP address,
and click on "Add Name Server." The DNS will be added to the list
directly above.
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- How do I create a name server based on this
domain?
In the Manage Name Servers section, and at the bottom of the page,
you will see a link: "If you want to create or modify a name server
which is based on {your domain} click here."
Here you can register a name server based on the domain. All name
servers must have an unique IP and must be set-up and running
for at least 24 hours before you register them here. Type the
prefix for your name server and its IP address and click Create
Name Server. We suggest that you do not use the prefix "www" as
this may cause a problem with your web server lookups. Use a known
convention such as "ns1"
The most common error when setting up a newnameserver is: "Unable
to create nameserver: Registry error, nameserver creation failed
[Attribute value not unique]"
This means that the IP address you entered is already taken.
You may either find another IP or delete the existing nameserver
host record.
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- How do I delete a name server I created using
manage?
In the Manage Name Servers section, and at the bottom of the page,
you will see a link: "If you want to create or modify a name server
which is based on {your domain} click here."
You can only delete name servers that are not in use by any domains.
You will only see a Delete button next to a DNS entry if it is
not in use by a domain on our system. Unfortunately, do not have
the ability to give you a list of what domains a name server is
listed on.
If the Delete button is available, click it and you will receive
an "Are you sure?" Click yes and the DNS will be deleted from
the root registry.
Please be aware that we can't check to see if the DNS is in use
by domains not on our system. If it is, you will get an error
directly from the root registry.
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- How do I change the IP address of my name server?
In the Manage Name Servers section, and at the bottom of the page,
you will see a link: "If you want to create or modify a name server
which is based on {your domain} click here."
Simply change the old IP to the new one and click Save Configuration.
All name servers must have unique IPs. If you're getting a registry
error, it likely means that IP is already in use.
This change will be automatically applied to all domains using
this name server.
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- How do I change the host name of my name server?
In the Manage Name Servers section, and at the bottom of the page,
you will see a link: "If you want to create or modify a name server
which is based on {your domain} click here."
Simply change the old host name to the new one and click Save
Configuration.
This change will be automatically applied to all domains using
this name server.
- How do I register a ccTLD name server?
If you need a Country Code TLD name server created (for domains
in .ca, .de, etc) they must be added manually. Please contact support (use the 'Contact Us'link).
Please be aware that the root registry does lookups to determine
the IP of a ccTLD DNS. We don't require this info when adding
the DNS and the IP won't show up in the whois info.
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- How do Domain Profiles work?
In order to speed up registrations and make managing domains easier,
we have a system called "Domain Profiles". A profile is simply
a username and password associated with a domain or domains which
gives access to a Web-based interface to manage these specific
domains.
When registering or transferring domains, instead of typing all
the same information repeatedly, you can use the profile of an
existing OpenSRS-registered domain as template for the new registration.
The domain information (Administrative contact, Billing Contact,
Technical Contact, and nameservers) for the two domains will be
exactly the same.
Use the "Existing client" option when registering a domain, and
type in the profile information in the fields that follow.
Domains that are created or transfered using the same profile
can be managed together in the manage Web interface: http://manage.wham-e.com
This is where the domain/username/password combination are entered
to gain secure access to the management Web interface. Here the
end-user can change contact info for all domains in the same profile.
They can also easily switch between different domains using "Manage
Another Domain" link.
It is important to remember that anyone with the profile login
information can change all info for all domains in the profile,
including ownership. Guard this information
carefully.
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- How do I move domains between Profiles?
Existing domains can be herded into a profile using the management
interface: http://manage.opensrs.net/
Click on "Manage Profile" and then select "Change Ownership
of Domain". Fill out the username/password of the profile you
want to add this domain to. Click on "Move to existing profile"
and type the name of a domain that is already in the profile
into "Previously registered domain." Click on "Change Owner"
and the two domains are now in the same profile.
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- How do I move a domain from my main profile
to its own?
To break a domain out of it's profile, click on "Manage Profile"
and then select "Change Ownership of Domain". Select a new username/password
and click on "Change Owner". The domain is now in its own profile,
with a separate username and password.
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- How do I create a Sub User account for my
domain?
A Sub User is an additional login to your domain that you can
create and grant limited access. This is helpful if you'd like
to give a login to your Web Host or ISP to manage your Name servers/etc.
Goto "Manage Profile", then "Create/Manage a Sub-User". Select
a username, password and choose what areas that this sub-user
will be allowed to edit. Sub-users are never allowed access to
the "Manage Profile" section.
There can only be a single sub-user per domain, and a sub-user
can only manage the domain it was created for, not the profile
it is in (if it is part of a larger group profile of your domains)
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