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 wham-e.com

Passwords FAQ

  1. Why do I have so many Usernames and Passwords?

Domain Name FAQ

  1. What is a domain name?
  2. Once I have a domain name, how can I make changes to it?
  3. How do I change ownership of my domain name?
    (ie. I want to sell it or give it to someone else)
  4. I forgot my login name and password.
  5. Who does a registered name actually belong to?
  6. How much control do domain owners have over their domain?
  7. What's the difference between .com, .net, .org domain names?
  8. What's the difference between a ccTLD and a gTLD?

Domain Name Renewal FAQ

  1. How will I know when it's time to renew my domain name?
  2. Can I renew my domain name before the term is up?
  3. How much does a domain name renewal cost?
  4. How will you notify me that my domain name needs to be renewed?
  5. Is it possible to transfer my domain name registration from another
    registrar to wham-e.com and renew it through you instead?
  6. My domain name has just expired, is it still possible to renew it?
  7. What happens if I don't renew my domain name?

Manage Domain FAQ

  1. How do I change contact information on my Domain?
  2. I lost the password to manage a domain!
  3. How do I change my Name Servers?
  4. HELP! I've deleted all my name servers!
  5. How do I create a name server based on this domain?
  6. How do I delete a name server I created using manage?
  7. How do I change the IP address of my name server?
  8. How do I change the host name of my name server?
  9. How do I register a ccTLD name server?
  10. How do Domain Profiles work?
  11. How do I move domains between Profiles?
  12. How do I move a domain from my main profile to its own?
  13. How do I create a Sub User account for my domain?
 

Navigation Help

* Manage Profile This section allows you to change Domain login and password information, create sub users as well as group multiple domains into different profiles.

* Organization Contact This is information about the company or entity which owns the domain name you are managing. Change company information here. This field is shown at the top of WHOIS and is also called the Registrant field.
NOTE: Nominet, the registry for *.uk domain names, does not allow Registrants to modify the Organzition name in this section. Accordingly, this section does not appear for *.uk names.

* Admin Contact This is the only person allowed to make changes to the domain. Ensure this Email address is always kept up-to-date.

* Billing Contact This is the contact responsible for billing issues with regard to this domain's registration. All renewal information will be sent to this address.

* Technical Contact This is the person who is normally responsible for Web hosting, mail, and other DNS issues. However, unless they are granted access by the Admin Contact, they have no authority to make any changes. By default this is set to wham-e.com.

* Manage Name servers This is where you modify name server info as well as create name servers hosts based on the domain.


Passwords FAQ

  1. Why do I have so many Usernames and Passwords?
    Security on the Internet is Paramount. It is the policy of Wham-e.com to provide individual accounts for different parts of its service. This will stop all accounts being compromised if the details for one account is made available to an undesirable third party, (whether by intent or otherwise). Below is a table showing the individual accounts and a description of their use.
Account Type
Account Description
Domain Profile Use this username and password pair to control access to your domain names
See further 'Domain Profile' FAQ on this page
POP e-mail Use this username and password pair to control access to your emails
For help using Outlook, Outlook Express, Outlook 98 click here
For help setting up an email account using Eudora click here
FTP Use this username and password pair to control access to your webspace
Online Servies Use this username and password pair to access to wham-e.com's Online services

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Domain FAQ

  1. What is a domain name?
    A domain name is essentially a signpost on the Internet. Every website you've ever been to, and every email you've ever composed, has used a domain name in its address. People register domain names in order to 'stake a claim' to a particular name -- whether for business or personal reasons. Once a domain name is registered to a person or company, it is that person's to use exclusively as long as they continue to pay the yearly renewal fee. Our domain name is wham-e.com

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  2. Once I have a domain name, how can I make changes to it?
    You can make changes to your domain name by using the management interface at: http://manage.wham-e.com. Bear in mind you'll need your domain's username and password to make the desired changes. The username and password can be emailed to the admin contact from this interface.

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  3. How do I change ownership of my domain name? (ie. I want to sell it or give it to someone else)
    You can simply give your username and password to the new owner, and allow them to change the contact information using the Manage Domain interface. They should also change the domain's profile to a new one with a unique username and password.

    To change the contact information:

    In the Manage Domain interface (http://manage.wham-e.com), click on Organization link and update the information

    To change the domain's profile:

    Log into the Manage Domain interface at: http://manage.wham-e.com

    Click on "Manage Profile" and then select "Change Ownership of Domain". Fill out the username/password of the profile you want to add this domain to, or create a new profile and provide a username and password. If you are moving the domain to an existing profile, click on "Move to existing profile" and type the name of a domain that is already in the profile into the "Previously registered domain" field. Click on "Change Owner" and the domain will be in the new profile.

    * It is important to remember that anyone with the profile login information can change all info for all domains in the profile, including ownership.

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  4. I forgot my login name and password.
    Your login name and password (used to make modifications to your domain name record) can be obtained from support (use the 'Contact Us'link).

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  5. Who does a registered name actually belong to?
    Domain names are not truly owned -- they're leased out on a first-come, first-served basis, and remain with the initial lessee until either a) the lessee does not renew the name, or b) a business with a trademark of the same name demonstrates a greater claim to the name than the lessee can demonstrate. The question is better phrased as 'who can control the domain name'.

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  6. How much control do domain owners have over their domain once they've signed up through an OpenSRS Registration Service Provider?
    Domain owners, in general, have full control over their OpenSRS registered domain names. This means that the domain owner has the power to:
    a) Change admin/technical and billing contacts for the domain.
    b) Change ownership of the domain.
    c) Change the nameservers that are authoritative for the domain.
    d) Create sub-users and enable them to change some/all of the options in a, b and c above.
    e) Change the password that enables a, b, c, and d above.


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  7. What's the difference between .com, .net, .org domain names?
    Originally, the three letter extensions after the dot (or Top Level Domain/TLD) were meant to denote whether the domain name was being used for business (.com) charity/non-profit (.org) or for a technology based company (.net). However, with the explosion of the Internet (and specifically, the world wide web) as a new business medium, the lines were blurred, and companies and individuals alike started cross-registering domains (ie. Me.com, me.net, me.org) just to protect their interests. Now, .com, .net, and .org names (the generic Top Level Domains) can be used for any purpose.

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  8. What's the difference between a ccTLD and a gTLD?
    A gTLD is a generic Top Level Domain. These are top level domains that are NOT affiliated with any country and can be registered by anyone for a fee. Currently, these are .com, .net, and .org. ccTLDs are Country Code Top Level Domains.These are the two character top level domain names affiliated with various countries around the world. Many ccTLDs are closed or restricted, requiring proof of residency in the country in question. Others are not restricted, and can be purchased much like gTLDs.

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    Domain Name Renewal FAQ


    1. How will I know when it's time to renew my domain name?
    There are two ways to determine when your domain name is up for renewal. The first is to perform a Whois Search and look at the expiration date for your domain. The second is to wait for wham-e.com to send notification to the administrative contact of the need for the domain name to be renewed.

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    2. Can I renew my domain name before the term is up?
    Yes. You can renew your domain name at any time during its term.

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    3. How much does a domain name renewal cost?
    The fee for renewal is UKP 15 per domain name per year.

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    4. How will you notify me that my domain name needs to be renewed?
    E-mail is the most popular method of contact for notifying registrants that their domain name need to be renewed. As such, it is VERY IMPORTANT that the contact information listed in the whois database for your domain name is correct.

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    5. Is it possible to transfer my domain name registration from another registrar to wham-e.com and renew it through you instead?
    Yes. You will however need to initiate a registrar transfer of your domain name in order to renew it through wham-e.com. By transferring your domain name to wham-e.com you are automatically renewing it for 1-year as well.

    i.e. If your domain name currently has 45 days to expiration, transferring it to wham-e.com will add 1 year to your current expiration date and leave you with 1 year and 45 days to expiration.

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    6. My domain name has just expired, is it still possible to renew it?
    Once a domain name expires, there is a 40-day "grace period" within which a renewal is still possible. After the grace period has run out however, you will not be able to renew your domain name. The domain will be deleted and made available for the general public to register. You may be able to register your domain name again, provided another party does not register it before you.

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    7. What happens if I don't renew my domain name?
    If you do not renew it, your domain name will be deleted from the main registry and will stop working. It will then be deleted and will become available for any other interested party to register.

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Manage Domain FAQ


  1. How do I change contact information on my Domain?

    Each link on the main screen corresponds to a field in the WHOIS output. Click on the link to the field you wish to update. You will be presented with a page where you can edit the information in each field.

    Ensure the Admin Email address is kept up to date. This is the only way to recover a lost login/password.

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  2. I lost the password to manage a domain!

    Your login name and password (used to make modifications to your domain name record) can be obtained from support (use the 'Contact Us'link).

    If the Admin Contact Email address is invalid for any reason, the only remaining option is to send us a fax on company letterhead (if possible) signed by the Domain owner requesting the Email address be changed.

    Needless to say, this is a troublesome and drawn out process for you as well as us. Please remember the critical importance of the Admin Email address.

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  3. How do I change my Name Servers?

    Click on Manage Name Servers, you will see your current name servers listed. Always add the new nameserver first using "Adding New Name Servers"

    You only have to add the hostname. The IP is handled automatically.

    Then, you can remove the old name server by clicking the remove check box to the right and clicking "Save Configuration". Please note this action does not delete the name server entry, it removes it from this domain only.

    This procedure assumes that the nameservers in question are valid registered Internet nameservers. All DNS must be listed on the root to be considered valid. Nameservers based on ccTLDs (country-code Top Level Domains, like .ca for Canada) must be manually added - contact support (use the 'Contact Us'link) with the request. Keep in mind the Verisign Registry does not record IP addresses for ccTLD nameservers, so don't be surprised if the nameserver IP doesn't show up on the whois server output.

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  4. HELP! I've deleted all my name servers!

    If you have deleted your name server settings, or wish to add more, you can use the "- Adding New Name Servers -" section below the list of DNS. Enter just the name of the DNS, not the IP address, and click on "Add Name Server." The DNS will be added to the list directly above.

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  5. How do I create a name server based on this domain?

    In the Manage Name Servers section, and at the bottom of the page, you will see a link: "If you want to create or modify a name server which is based on {your domain} click here."

    Here you can register a name server based on the domain. All name servers must have an unique IP and must be set-up and running for at least 24 hours before you register them here. Type the prefix for your name server and its IP address and click Create Name Server. We suggest that you do not use the prefix "www" as this may cause a problem with your web server lookups. Use a known convention such as "ns1"

    The most common error when setting up a newnameserver is: "Unable to create nameserver: Registry error, nameserver creation failed [Attribute value not unique]"

    This means that the IP address you entered is already taken. You may either find another IP or delete the existing nameserver host record.

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  6. How do I delete a name server I created using manage?

    In the Manage Name Servers section, and at the bottom of the page, you will see a link: "If you want to create or modify a name server which is based on {your domain} click here."

    You can only delete name servers that are not in use by any domains. You will only see a Delete button next to a DNS entry if it is not in use by a domain on our system. Unfortunately, do not have the ability to give you a list of what domains a name server is listed on.

    If the Delete button is available, click it and you will receive an "Are you sure?" Click yes and the DNS will be deleted from the root registry.

    Please be aware that we can't check to see if the DNS is in use by domains not on our system. If it is, you will get an error directly from the root registry.

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  7. How do I change the IP address of my name server?

    In the Manage Name Servers section, and at the bottom of the page, you will see a link: "If you want to create or modify a name server which is based on {your domain} click here."

    Simply change the old IP to the new one and click Save Configuration. All name servers must have unique IPs. If you're getting a registry error, it likely means that IP is already in use.

    This change will be automatically applied to all domains using this name server.

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  8. How do I change the host name of my name server?

    In the Manage Name Servers section, and at the bottom of the page, you will see a link: "If you want to create or modify a name server which is based on {your domain} click here."

    Simply change the old host name to the new one and click Save Configuration.

    This change will be automatically applied to all domains using this name server.

  9. How do I register a ccTLD name server?

    If you need a Country Code TLD name server created (for domains in .ca, .de, etc) they must be added manually. Please contact support (use the 'Contact Us'link).

    Please be aware that the root registry does lookups to determine the IP of a ccTLD DNS. We don't require this info when adding the DNS and the IP won't show up in the whois info.

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  10. How do Domain Profiles work?

    In order to speed up registrations and make managing domains easier, we have a system called "Domain Profiles". A profile is simply a username and password associated with a domain or domains which gives access to a Web-based interface to manage these specific domains.

    When registering or transferring domains, instead of typing all the same information repeatedly, you can use the profile of an existing OpenSRS-registered domain as template for the new registration. The domain information (Administrative contact, Billing Contact, Technical Contact, and nameservers) for the two domains will be exactly the same.

    Use the "Existing client" option when registering a domain, and type in the profile information in the fields that follow.

    Domains that are created or transfered using the same profile can be managed together in the manage Web interface: http://manage.wham-e.com

    This is where the domain/username/password combination are entered to gain secure access to the management Web interface. Here the end-user can change contact info for all domains in the same profile. They can also easily switch between different domains using "Manage Another Domain" link.

    It is important to remember that anyone with the profile login information can change all info for all domains in the profile, including ownership. Guard this information carefully.

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  11. How do I move domains between Profiles?

    Existing domains can be herded into a profile using the management interface: http://manage.opensrs.net/

    Click on "Manage Profile" and then select "Change Ownership of Domain". Fill out the username/password of the profile you want to add this domain to. Click on "Move to existing profile" and type the name of a domain that is already in the profile into "Previously registered domain." Click on "Change Owner" and the two domains are now in the same profile.

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  12. How do I move a domain from my main profile to its own?

    To break a domain out of it's profile, click on "Manage Profile" and then select "Change Ownership of Domain". Select a new username/password and click on "Change Owner". The domain is now in its own profile, with a separate username and password.

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  13. How do I create a Sub User account for my domain?

    A Sub User is an additional login to your domain that you can create and grant limited access. This is helpful if you'd like to give a login to your Web Host or ISP to manage your Name servers/etc.

    Goto "Manage Profile", then "Create/Manage a Sub-User". Select a username, password and choose what areas that this sub-user will be allowed to edit. Sub-users are never allowed access to the "Manage Profile" section.

    There can only be a single sub-user per domain, and a sub-user can only manage the domain it was created for, not the profile it is in (if it is part of a larger group profile of your domains)

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